Refund policy

Refund Policy ↩️💰

 

1. Eligibility

• Refunds/exchanges must be requested within 20 days of delivery.

• Items must be unused, undamaged, and in original packaging.

2. Process

1. Email info@rugsandtales.com with your order number and reason for return.

2. We’ll provide a return address and instructions.

3. Once received and inspected, refunds will be processed within 5 business days.

3. Refund Methods

• Refunds go back to the original payment method.

• Shipping costs are non-refundable (unless the item is faulty).

4. Non-Returnable Items

• Custom-made or personalized products.

• Items damaged after delivery (e.g., by misuse).